Infomation from NHS

Vulnerable, self-isolating individuals, and their carers, can access the support of an NHS responder by phoning 0808 196 3646 (8am to 8pm). Support can be provided with collecting shopping, medication or for a telephone ‘check in and chat’.

They advised to allow 72 hours notice for collection of medication, although support can often happen more quickly. To be eligible they need to fall into any one of the following categories:

People aged 70 years and older with underlying health conditions
If you are in the ‘extremely vulnerable’ to COVID 19 group and have been sent a letter asking you to shield from the virus
People who are pregnant
If you are newly socially vulnerable as a result of COVID 19
People who have a disability as defined by the Equality Act 2010
Others with high-risk conditions could include:
People with chronic lung disease or moderate to severe asthma
People with serious heart conditions
People who are immunocompromised including because of cancer treatment
People of any age with severe obesity e.g. body mass index (BMI) over 40
Certain underlying medical conditions, particularly if not well controlled, such as those with diabetes, dementia, renal failure, or liver disease might also be at risk
Or you consider yourself medically vulnerable for another reason (for instance, you have Parkinson’s or Epilepsy)

Use the following web link for full details